How to handle no-show clients

No-shows are a solo-practice tax. You can't eliminate them, but you can reduce them meaningfully with three small changes.

Steps

1. Send the invitation the moment you bookThe longer the gap between “we agreed to meet” and “I have it on my calendar,” the higher the no-show rate. Send immediately.
2. Require confirmationVisitor.Place invitations have a one-tap confirm button. A client who actively confirms is 60–80% less likely to no-show than one who passively has it on a calendar.
3. Send directions 24 hours aheadThe second touchpoint — the directions appearing the day before — acts as a natural reminder. Clients who see the directions tend to show up.
4. Have a cancellation policy in writingPut it in your invitation email, not buried in a booking page. If clients know the policy, they use the reschedule link instead of ghosting.

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